Refund policy
RETURN AND EXCHANGE POLICY
Puchunguis Shoes reserves the right to update this return policy without notice.
We are happy to provide refunds, store credit, and exchanges of eligible Shoes, Clothing, and/or Accessories ("item(s)”).
Eligible return items for Store Credit or Exchange must postmarked and shipped back to our facility within 15 days of delivery date. Store Credit is given in the amount of the original sale price, minus any shipping expense.
A restocking fee of 20% will be applied to any return for Store Credit or Refund exceeding $300 (including tax).
ELIGIBILE RETURN ITEM(S)
In order to be eligible for return for Store Credit or Exchange, all returned item(s) must be unworn, unwashed, and have original tags attached in their original position along with their original plastic packaging.
Please note that any item(s) that has been worn and stained (such as by makeup, deodorant, etc.) or otherwise damaged after delivery will not be accepted for a return for Store Credit or otherwise and will be subject to a re-shipping fee if applicable.
In the event that item(s) delivered from an online order were received damaged, defective, or incorrect, you must contact our Customer Service Center within 7 days of delivery in order to receive a full refund to your original payment method or to receive a replacement item. All other refunds will be made as Store Credit.
FINAL SALE ITEMS
No refunds / store credit will be issued for any “FINAL SALE ITEM” received, and you will be charged with a re-shipping fee. The following item(s) are Final Sale items:
- All items purchased that are marked “FINAL SALE ITEM” within the product page;
- For hygiene reasons: bralettes, earrings, and face-masks;
- Any item(s) subject to an additional markdown price; and
- Orders returned beyond our return time frame.
- ALL EXCHANGES ARE FINAL SALE, NO EXCEPTIONS.
HOW TO RETURN AN ONLINE ORDER
Please print and include this form in your package:
*If you do not have access to a printer, you may write this information on a separate sheet of paper.
Make sure to input your PS ID Order Number correctly. Pack and secure your items in the original packaging along with your filled-out return form. Using your preferred shipping provider, send the packed item(s) and filled-out return form to:
Puchunguis Shoes Returns
7611 w Thomas Rd. Suite B024
Phoenix, AZ 85033
Puchunguis Shoes does not provide return labels. You are responsible for paying for the cost of return shipping, and such cost will not be refunded to you in any manner.
Click Here to Start Return: Puchunguis Shoes Return Portal
Store Credits will not be fulfilled until your return order has been received and processed through our returns department. Upon receipt of your return, Puchunguis Shoes will send an email containing your Store Credit details to the email address associated with your PS ID Order. If you are unable to locate any return update from Puchunguis Shoes in your inbox, we recommend you check your junk/spam folder for updates there. Please contact our Customer Service Department at your earliest convenience if you are unable to locate your return update. Store Credits never expire and can be used throughout the Puchunguis Shoes website and can be combined with any active sale or promotional code. Do note that sale and promotional codes may not be combined.
Puchunguis Shoes is not liable for any packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
IN-STORE RETURNS
If you would like to make an on-site return for Store Credit or Exchange of eligible items purchased in-store, please contact our Pickup Department at 623-742-8392 or visit our local pickup page for more guidelines. Note that you will be required to present your receipt as proof of purchase.
To help quickly process your online purchase return, we will be able to accept eligible item(s) for Store Credit or Exchange at our in-store Mesa location.